Frequently Asked Questions
Everything you need to know about our authentic Austrian treats and delivery.
How do you ensure the freshness of your bakery items during transit?
All our Kipferl and pastries are baked to order and sealed in airtight, eco-friendly packaging. We use express climate-controlled shipping for delicate items to ensure they arrive with a 'just-baked' taste and texture.
Do you offer international shipping for your food products?
Currently, we ship our ambient products and gift sets across Europe and North America. Fresh cream-based cakes are restricted to local courier zones to maintain food safety and quality standards.
What is your policy on returns for perishable goods?
Due to the perishable nature of our food items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo, and we will issue a replacement or refund.
Are there gluten-free or vegan options available in your range?
Yes, we have a dedicated selection of vegan Sachertorte and gluten-free almond crescents. You can filter our shop by dietary requirements to find treats that suit your needs.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched from our bakery, you will receive a tracking link via email. For fresh food deliveries, we recommend being present at the address to receive the package immediately.
How should I store my Kipferl once they arrive?
To maintain optimal flavor, store your biscuits in a cool, dry place in an airtight container. For our cakes, we recommend refrigeration; please refer to the storage instructions included on the product label.